FAMO Control Center

Operations overview

Real-time command view for bookings, dispatch, rider capacity, support load, and finance movement across the FAMO delivery network.

Active deliveries

128

36 pickup, 92 in transit+18%

Riders online

42

9 available now+6

Today revenue

Rs 386k

Rs 54k commission+11%

Support SLA

94%

6 tickets at risk-3%

Live order movement

Last 60 minutes

Booked

86

Assigned

74

Picked up

68

Delivered

51

Cancelled

9

Operations feed

Live

Order FM-1048 reached Gulberg drop-off

Rider: Bilal Khan, 2 min ago

Done

Dispatch assigned urgent COD parcel

DHA Phase 5 to Clifton, 5 min ago

Assigned

Document verification needs review

2 riders waiting in approval queue

Review

Customer reported package temperature concern

Ticket SUP-218, escalated

High

City coverage

Online network

61Karachi jobs

44Lahore jobs

23Islamabad jobs

Payment mix

Today

COD

52%

Wallet

31%

Card

17%

Service health

Current

Tracking API

99.9% availability

OK

Payments gateway

2 failed card retries

Watch

Recent proof submissions

Live · today

Pickup proof — FM-1049 · Hamza Javed

Saddar → DHA Ph.6 · Package sealed & OTP confirmed · 9:28 AM

Pickup ✓

Delivery proof — FM-1046 · Sana Iqbal

Clifton → PECHS · Customer signed · GPS confirmed · 9:52 AM

Delivered ✓

Delivery disputed — FM-1044 · Sana Iqbal

Johar → Gulshan · Customer reports damage · Awaiting resolution · 4:18 PM

Disputed

Delivery proof — FM-1048 · Bilal Khan

Gulberg → Model Town · Recipient signed · GPS tagged · 9:41 AM

Delivered ✓

Live Orders

Dispatch command board

Monitor bookings from customer quote and payment through rider assignment, pickup verification, live tracking, and delivery completion.

Active delivery queue

128 records

PK

R

DR

FM-1049
Pickup: Saddar Market. Drop-off: DHA Phase 6. Rider ETA 7 min.

Order	Customer	Route	Package	Payment	Status	Rider
FM-1049	Mariam Ali	Saddar to DHA Phase 6	Electronics, 2.1 kg	COD Rs 1,250	Pickup due	Hamza Javed
FM-1048	Usman Raza	Gulberg to Model Town	Documents	Wallet Rs 420	In transit	Bilal Khan
FM-1047	Nida Sheikh	Blue Area to F-8	Fragile parcel	Card Rs 780	Needs rider	Unassigned
FM-1046	Omer Farooq	Clifton to PECHS	Food bag	COD Rs 610	Verified pickup	Sana Iqbal

Courier Network

Riders / drivers

Approve onboarding, monitor live availability, review vehicle documents, track delivery quality, and handle payout readiness.

Rider roster

Live and verification states

Rider	Vehicle	Status	Current job	Rating	Earnings	Docs
HJ Hamza JavedKarachi zone A	Motorbike	Pickup due	FM-1049	4.9	Rs 12,840	Verified
BK Bilal KhanLahore central	Motorbike	In transit	FM-1048	4.8	Rs 9,220	Verified
AR Adeel RehmanIslamabad north	Car	Offline	-	4.6	Rs 6,140	Vehicle review
SI Sana IqbalKarachi zone B	Van	Available	-	4.95	Rs 15,680	Verified

Approval queue

18 pending

CNIC image needs retake

Rider: Waqas Ahmed

Docs

Bank IBAN verification pending

Rider: Farah Noor

Bank

Vehicle registration mismatch

Rider: Adeel Rehman

Vehicle

Customer Operations

Customers

Review senders, wallets, order history, risk notes, support activity, and lifecycle segments from the customer app flow.

18,420Total customers

4,216Monthly active

Rs 1,840Avg lifetime spend

Customer list

Wallet, orders, and support flags

Customer	Segment	Orders	Spend	Wallet	Last order	Support
MA Mariam Alimariam@example.com	Business	86	Rs 128,500	Rs 3,200	FM-1049	No open ticket
UR Usman Razausman@example.com	Repeat	42	Rs 61,800	Rs 920	FM-1048	Resolved
NS Nida Sheikhnida@example.com	New	2	Rs 1,560	Rs 0	FM-1047	Open issue
OF Omer Farooqomer@example.com	Marketplace	118	Rs 214,900	Rs 8,450	FM-1046	No open ticket

Finance

Payments and payouts

Track order collection, FAMO commission, COD reconciliation, wallet balances, failed payments, and rider payout batches.

Gross collections

Rs 386k

Today+11%

FAMO commission

Rs 54k

14.1% blendedOn target

COD pending

Rs 72k

17 ridersDue today

Failed payments

9

Rs 8,900 valueRetry

Payout batch

Ready for approval

Rider	Trips	Gross earnings	Deductions	Net payout	Status
SI Sana IqbalBank transfer	34	Rs 15,680	Rs 1,100 COD	Rs 14,580	Ready
HJ Hamza JavedJazzCash	29	Rs 12,840	Rs 2,600 COD	Rs 10,240	COD due
BK Bilal KhanBank transfer	22	Rs 9,220	Rs 0	Rs 9,220	Ready

Collection split

Today

COD

Rs 201k

Wallet

Rs 119k

Card

Rs 66k

Help Desk

Support tickets

Resolve customer and rider issues linked to active orders, package verification, refunds, payout questions, and safety reports.

Ticket queue

24 open

SUP-218 Package temperature concern

Order FM-1046, customer Omer Farooq, SLA 18 min

High

SUP-217 Wallet refund not visible

Order FM-1032, customer Nida Sheikh, SLA 42 min

Medium

SUP-216 Rider payout clarification

Rider Hamza Javed, SLA 1h 15m

Rider

SUP-215 Address correction requested

Order FM-1047, customer Nida Sheikh, SLA 2h

Normal

Response workspace

SUP-218

Linked orderFM-1046

Current stageVerified pickup

CustomerOmer Farooq

RiderSana Iqbal

Suggested actionCall rider + attach proof

Recent app activity shows the rider uploaded package photo and customer requested food temperature confirmation before drop-off.

Analytics

Reports and performance

Measure delivery volume, completion rate, cancellation reasons, city performance, rider productivity, and customer retention.

Weekly delivery volume

Completed jobs

Mon

Tue

Wed

Thu

Fri

Sat

Sun

Cancellation reasons

30 days

No rider

44%

Customer

28%

Payment

18%

Address

10%

96.4%Completion rate

23 minAvg delivery time

4.72Customer rating

City performance

Operational ranking

City	Orders	Completion	Avg ETA	Top zone	Revenue	Risk
Karachi	8,420	96.8%	24 min	DHA / Clifton	Rs 3.8M	COD density
Lahore	6,980	97.1%	22 min	Gulberg	Rs 2.9M	Healthy
Islamabad	3,210	95.2%	27 min	Blue Area	Rs 1.3M	Scaling

Configuration

Settings and roles

Manage admin access, service pricing, operational rules, notification templates, and escalation behavior for the FAMO platform.

Owner

Full workspace, billing, roles, and data exports.

2 users

Operations

Dispatch, riders, customers, support, and live orders.

8 users

Finance

Payments, COD reconciliation, payout approvals.

4 users

Support

Tickets, refunds, activity history, and customer notes.

12 users

Permission matrix

Preview

Permission

Owner

Ops

Finance

Support

View live orders

Yes

View

Yes

Assign riders

Yes

No

Approve payouts

Yes

No

Yes

No

Issue refunds

Yes

No

Yes

Export data

Yes

No

Yes

No

Operational rules

Active

Auto-reassign after 10 min pickup delay

Applies to urgent and same-day orders

Hold rider payout when COD is overdue

Grace period: 24 hours

Send customer alerts for every delivery stage

Booking, assigned, pickup, tracking, delivered

Escalate safety tickets immediately

Notify operations manager and support lead

Proof Verifications

Deliveries

Rider-submitted proof photos at pickup (package sealed and verified) and at delivery (photo evidence, GPS, signature, or OTP confirmation). All submissions are auto-reviewed.

Proof uploads today

256

128 pickup + 128 delivery+22%

Auto-verified

241

94% pass rateGood

Pending review

11

Manual check neededAction

Disputes

4

2 customer-raisedReview

Delivery proof log

128 records today

Order	Date / Time	Customer	Rider	Route	Pickup proof	Delivery proof	Status
FM-1046	22 May 09:14 AM	Omer Farooq	Sana Iqbal	Clifton → PECHS	OTP ✓	Signed	Delivered
FM-1049	22 May 09:28 AM	Mariam Ali	Hamza Javed	Saddar → DHA Ph.6	OTP ✓	Pending	In transit
FM-1048	22 May 08:51 AM	Usman Raza	Bilal Khan	Gulberg → Model Town	OTP ✓	GPS ✓	Delivered
FM-1047	22 May 09:05 AM	Nida Sheikh	Unassigned	Blue Area → F-8	Waiting	Waiting	Needs rider
FM-1044	21 May 03:22 PM	Omer Farooq	Sana Iqbal	Johar → Gulshan	3 pics	Disputed	Disputed

Operations overview

Live order movement

Operations feed

City coverage

Payment mix

Service health

Recent proof submissions

Dispatch command board

Active delivery queue

Riders / drivers

Rider roster

Approval queue

Customers

Customer list

Payments and payouts

Payout batch

Collection split

Support tickets

Ticket queue

Response workspace

Reports and performance

Weekly delivery volume

Cancellation reasons

City performance

Settings and roles

Owner

Operations

Finance

Support

Permission matrix

Operational rules

Deliveries

Delivery proof log

Hamza Javed

Mariam Ali

Proof of pickup